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Complaints Procedure

Man Woman HandshakeCOMPLAINTS PROCEDURE
Adopted – 1 February 2010

HANDLING COMPLAINTS

In accordance with the Local Government Act 1974, the Local Government Ombudsman (LGO) has no jurisdiction over parish and town councils in England.

There are no statutory mechanisms in place should complaints be made against local councils in England.

To assist local councils to deal with complaints they receive, a copy of LTN 9 is available from the Clerk.

This outlines whether a complaints procedure is appropriate or whether other procedures or bodies should be contacted.

This page is an example of a shortened version of the Town Council Complaints procedure.

How would you like the Town Council to spend the recent £25,000 grant we were awarded?

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General Town Council Agenda Archive

2012 (10)
2011 (2)

General Town Council Minutes Archive

2012 (10)
2011 (5)

Planning Agenda Archive

2012 (5)

Planning Minutes Archive

2012 (4)

Finance Agenda Archive

2012 (6)

Finance Minutes Archive

2013 (1)
2012 (4)

Town Council News Archive

2012 (16)

Upcoming Finance Meetings

Dec
12
Tue
2017
2:30 pm PopIn Coffee Club @ Llangogoch Church Centre
PopIn Coffee Club @ Llangogoch Church Centre
Dec 12 @ 2:30 pm – 4:00 pm
PopIn Coffee Club Meet us at Llangogoch Church Centre 2:30pm to 4pm Tuesdays and Thursdays. PopIn Coffee Club is an afternoon meeting for retired persons who wish to have a chance to meet old and[...]
6:00 pm Ladies Keep Fit @ Village Hall
Ladies Keep Fit @ Village Hall
Dec 12 @ 6:00 pm – 7:00 pm
Ladies Keep Fit We meet Tuesdays 7pm to 8pm at the Village Hall. A friendly, low impact session using small weights and exercise bands. You need to wear loose clothing, bring a bottle of water[...]
6:30 pm Scouts @ Scout Hut
Scouts @ Scout Hut
Dec 12 @ 6:30 pm – 8:00 pm
1st Dref Ffug Scouts For boys and girls aged 10 years 6 months to 14 years 6 months. We meet at the Dref Ffug Scout Hut on Tuesdays from 7.30 – 9.00pm. This event is[...]
Dec
13
Wed
2017
5:00 pm Beavers @ Church Centre
Beavers @ Church Centre
Dec 13 @ 5:00 pm – 6:00 pm
1st Dref Ffug Beavers For youngsters aged 6 to 8 years meet in LLangogoch Church Centre on Wednesdays from 6.00 – 7.15pm term time. This event is set up as a REPEATING EVENT EVERY WEDNESDAY[...]
6:30 pm Monthly Finance Meeting
Monthly Finance Meeting
Dec 13 @ 6:30 pm – 8:00 pm
Monthly Town Council Finance meetings are held normally on the second Wednesday of every month in the Gold Room in the Town Hall. The general public are invited to attend these meetings.

Upcoming Planning Meetings

Dec
12
Tue
2017
2:30 pm PopIn Coffee Club @ Llangogoch Church Centre
PopIn Coffee Club @ Llangogoch Church Centre
Dec 12 @ 2:30 pm – 4:00 pm
PopIn Coffee Club Meet us at Llangogoch Church Centre 2:30pm to 4pm Tuesdays and Thursdays. PopIn Coffee Club is an afternoon meeting for retired persons who wish to have a chance to meet old and[...]
6:00 pm Ladies Keep Fit @ Village Hall
Ladies Keep Fit @ Village Hall
Dec 12 @ 6:00 pm – 7:00 pm
Ladies Keep Fit We meet Tuesdays 7pm to 8pm at the Village Hall. A friendly, low impact session using small weights and exercise bands. You need to wear loose clothing, bring a bottle of water[...]
6:30 pm Scouts @ Scout Hut
Scouts @ Scout Hut
Dec 12 @ 6:30 pm – 8:00 pm
1st Dref Ffug Scouts For boys and girls aged 10 years 6 months to 14 years 6 months. We meet at the Dref Ffug Scout Hut on Tuesdays from 7.30 – 9.00pm. This event is[...]
Dec
13
Wed
2017
5:00 pm Beavers @ Church Centre
Beavers @ Church Centre
Dec 13 @ 5:00 pm – 6:00 pm
1st Dref Ffug Beavers For youngsters aged 6 to 8 years meet in LLangogoch Church Centre on Wednesdays from 6.00 – 7.15pm term time. This event is set up as a REPEATING EVENT EVERY WEDNESDAY[...]
6:30 pm Monthly Finance Meeting
Monthly Finance Meeting
Dec 13 @ 6:30 pm – 8:00 pm
Monthly Town Council Finance meetings are held normally on the second Wednesday of every month in the Gold Room in the Town Hall. The general public are invited to attend these meetings.

Upcoming Town Council General Meetings

Dec
12
Tue
2017
2:30 pm PopIn Coffee Club @ Llangogoch Church Centre
PopIn Coffee Club @ Llangogoch Church Centre
Dec 12 @ 2:30 pm – 4:00 pm
PopIn Coffee Club Meet us at Llangogoch Church Centre 2:30pm to 4pm Tuesdays and Thursdays. PopIn Coffee Club is an afternoon meeting for retired persons who wish to have a chance to meet old and[...]
6:00 pm Ladies Keep Fit @ Village Hall
Ladies Keep Fit @ Village Hall
Dec 12 @ 6:00 pm – 7:00 pm
Ladies Keep Fit We meet Tuesdays 7pm to 8pm at the Village Hall. A friendly, low impact session using small weights and exercise bands. You need to wear loose clothing, bring a bottle of water[...]
6:30 pm Scouts @ Scout Hut
Scouts @ Scout Hut
Dec 12 @ 6:30 pm – 8:00 pm
1st Dref Ffug Scouts For boys and girls aged 10 years 6 months to 14 years 6 months. We meet at the Dref Ffug Scout Hut on Tuesdays from 7.30 – 9.00pm. This event is[...]
Dec
13
Wed
2017
5:00 pm Beavers @ Church Centre
Beavers @ Church Centre
Dec 13 @ 5:00 pm – 6:00 pm
1st Dref Ffug Beavers For youngsters aged 6 to 8 years meet in LLangogoch Church Centre on Wednesdays from 6.00 – 7.15pm term time. This event is set up as a REPEATING EVENT EVERY WEDNESDAY[...]
6:30 pm Monthly Finance Meeting
Monthly Finance Meeting
Dec 13 @ 6:30 pm – 8:00 pm
Monthly Town Council Finance meetings are held normally on the second Wednesday of every month in the Gold Room in the Town Hall. The general public are invited to attend these meetings.