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Complaints Procedure

Man Woman HandshakeCOMPLAINTS PROCEDURE
Adopted – 1 February 2010

HANDLING COMPLAINTS

In accordance with the Local Government Act 1974, the Local Government Ombudsman (LGO) has no jurisdiction over parish and town councils in England.

There are no statutory mechanisms in place should complaints be made against local councils in England.

To assist local councils to deal with complaints they receive, a copy of LTN 9 is available from the Clerk.

This outlines whether a complaints procedure is appropriate or whether other procedures or bodies should be contacted.

This page is an example of a shortened version of the Town Council Complaints procedure.

How would you like the Town Council to spend the recent £25,000 grant we were awarded?

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Upcoming Events

Oct
19
Thu
2017
2:30 pm PopIn Coffee Club @ Llangogoch Church Centre
PopIn Coffee Club @ Llangogoch Church Centre
Oct 19 @ 2:30 pm – 4:00 pm
PopIn Coffee Club Meet us at Llangogoch Church Centre 2:30pm to 4pm Tuesdays and Thursdays. PopIn Coffee Club is an afternoon meeting for retired persons who wish to have a chance to meet old and[...]
6:30 pm Monthly Planning Meeting @ Town Hall
Monthly Planning Meeting @ Town Hall
Oct 19 @ 6:30 pm – 8:00 pm
Planning meetings are held normally on the 3rd Thursday of every month at 7:30pm in the Chamber Office in the Town Hall. The general public are invited to attend. There is a 10 minute public[...]
Oct
20
Fri
2017
5:00 pm Cubs @ Llangogoch Church Centre
Cubs @ Llangogoch Church Centre
Oct 20 @ 5:00 pm – 6:30 pm
1st Dref Ffug Cubs For boys and girls aged 8 to 10 years. We meet term time in Llangogoch Church Centre on Fridays 6.00 – 7.30pm. This event is set up as a REPEATING EVENT[...]
Oct
22
Sun
2017
10:00 am St Mary’s Church @ St Mary's Church
St Mary’s Church @ St Mary's Church
Oct 22 @ 10:00 am – 11:00 am
St Mary’s Church in Dref Ffug Our regular services take place as follows: 11am 1st Sunday in the month: All Age Worship 11am 2nd Sunday in the month: Holy Communion 11am 3rd Sunday in the[...]
Oct
23
Mon
2017
5:00 pm Guides @ Scout Hut
Guides @ Scout Hut
Oct 23 @ 5:00 pm – 7:00 pm
Dref Ffug Guides Guides for younger and older girls. We meet at the Dref Ffug Scout Hut on Mondays from 6.00 – 8.00pm. It has been added to an Event Category = GUIDES This event[...]